Scope of this policy
This refund policy covers paid products and services purchased directly from softwaretestpilot.com — including but not limited to digital downloads (guides, templates, resume packs), premium tool access, one-on-one coaching or mock-interview sessions, and paid subscriptions.
Free products
The majority of SoftwareTestPilot — interview question hubs, learning paths, free tools, Jobs Radar, salary guides, blog articles and the community — is free to use and has no purchase attached. Refunds do not apply to free products.
Refund windows
| Product type | Refund window | Condition |
|---|---|---|
| Digital downloads (PDF guides, resume templates, question banks) | 7 days from purchase | File not downloaded, or clearly defective |
| Premium tool access (annual or monthly) | 7 days from first charge | Fewer than 5 sessions used |
| 1:1 coaching / mock interview session | Until 24 hours before scheduled start | Full refund; within 24 hours the session fee is retained |
| Subscription renewal | 7 days after auto-renewal charge | No usage of premium features in the new billing period |
What is NOT eligible for refund
- Digital downloads that have already been downloaded, opened or shared.
- Coaching sessions the buyer failed to attend without at least 24 hours notice.
- Subscriptions where premium features have been used in the current billing period.
- Requests made after the refund windows above.
- Third-party purchases (e.g. certification vouchers, external courses) — contact the third party directly.
How to request a refund
- Email support@softwaretestpilot.com from the address used to make the purchase.
- Include: order number or receipt, product name, purchase date, and a short reason for the refund request.
- We’ll acknowledge your request within 2 business days and reach a decision within 5 business days.
- Approved refunds are processed back to the original payment method within 7–10 business days, depending on your card issuer or bank.
Chargebacks
Please contact us before raising a chargeback with your bank. Almost every issue can be resolved directly and faster than a card-network dispute. Unresolved chargebacks may result in the associated account being suspended and access to purchased digital products being revoked.
Fraud, abuse and pricing errors
SoftwareTestPilot reserves the right to refuse or reverse a refund where there is evidence of fraud, policy abuse, resale of digital products, or where a pricing error led to an unintentionally low charge. Any refunds granted on goodwill are not a waiver of this policy and will not be treated as precedent.
Contact
Any questions about refunds or billing? Reach us via the contact page or email support@softwaretestpilot.com.
Most digital products are refundable within 7 days of purchase.
Refunds go back to the card or wallet you paid with.
Downloaded, shared or fully-consumed products are non-refundable.
1:1 sessions cancelled within 24 hours retain the session fee.
We respond within 2 days and decide within 5 business days.
support@softwaretestpilot.com — use your purchase email.