Advanced – Non-Functional Testing
CSAT – ISTQB Definition
Last Updated: July 12, 2026 · SoftwareTestPilot QA Team
Official ISTQB Definition
Customer Satisfaction Score — a metric asking users to rate satisfaction on a fixed scale, typically 1–5.
In simple words
A short customer satisfaction rating.
Exam tip
CSAT complements NPS with per-interaction satisfaction feedback.
Related terms
Practice this term in the ISTQB Mock Test
40 CTFL v4.0 questions, 60-minute timer, instant scoring and chapter-wise breakdown.
Practice in Mock Test